Refugee Settlement and Health Care Pathways (2010)



The G21 Health & Wellbeing Pillar Refugee Health Project was a one-off initiative based on a pilot project run by WestBay Alliance and Brimbank / Melton Primary Care Partnership (PCP). The project aimed to support improved General Practitioner (GP) integration and service coordination for refugee clients. Funds were allocated to each of the 8 PCPs where Refugee Health Nurses were situated through the Primary Health Branch of the Victorian Department of Human Services (DHS) including Geelong and Colac.


To document practices, processes, protocols and systems for the improvement of holistic care for refugees and other new arrivals.


The key objectives were to work in cooperation with GP divisions and health providers:

  • To progress work on developing care pathways for refugees across the PCPs.
  • To improve care coordination between GP practices and health providers.
  • To support new GPs willing to work with refugees.
  • To identify and prioritise service gaps and workforce development needs, and identify opportunities for further funding / support.


The development of care pathways for refugees across the G21 region was achieved by:

  • Conducting key informant interviews with the main refugee health care provider in the 2 LGAs where Refugee Health Nurses (RHNs) were initially located (Geelong and Colac).
  • Mapping current Refugee Settlement and Health Care Pathways - discussions with service providers revealed referral and contact pathways between agencies and services. These pathways were mapped, so that overlap and repetition of services were also evident
  • ƒMapping a proposed and more efficient Refugee Settlement & Health Care Pathway - following analysis of current pathways, and refining these according to service coordination principles, a new map was developed for Geelong and Colac.